Legal notice

• Consumption tax
• Shipping fees
• Transaction fees depending on the chosen payment method
• For international shipments: customs duties, local taxes (VAT/GST), and clearance fees may apply in the destination country

• Credit card (VISA, Mastercard, American Express, JCB)
• PayPal

• Domestic orders (Japan): shipped within 3–5 business days of order confirmation.
• International orders: shipped from Japan within 5–15 business days of order confirmation.
• Delivery may take longer depending on product availability and restocking schedules.

Please refer to our Shipping Policy for more details.

• Before shipment: if your order has not shipped yet, we accept cancellations and will issue a full refund. Please contact us as soon as possible.
• After shipment: orders cannot be canceled once shipped. However, you may return the item(s) instead.
• Return eligibility: we accept returns within 30 days of delivery, provided the items meet the conditions set out in our Refund Policy. The delivery date is recorded in our system, and we cannot accept returns or exchanges after 30 days.
• Refund notes: unless the return is due to our error, the original shipping costs, customs duties, VAT, and other import expenses are non-refundable.

For full details, please see our Refund Policy.

All of our products are individually handcrafted. Each item therefore varies in size, shape, color, pattern, and texture. Characteristics such as:

• Kannyu — fine decorative crackle patterns on the glaze surface
• Pinholes — tiny air holes or dimples
• Teppun — small black spots caused by iron particles oxidizing during firing
• Uneven glaze — variation in the depth and tone of the glaze

are part of the natural character and expression of handmade pottery. If you prefer perfectly uniform items, we kindly ask that you reconsider your purchase.

If a product has an initial defect (unrelated to the natural variations described above) or is damaged in transit, we will replace it with an equivalent item or issue a refund. Please contact us within 10 days of delivery.

Note: since each item is unique and handmade, an exact identical replacement may not be available. In such cases, a full refund will be issued.