Legal notice

Company NEXT CUBE Co., Ltd.
Representative Hiroyuki Nakato
Address Tatsumi Techno Building 1F, 607-1 Tanaka, Kita-ku, Okayama 700-0951, Japan
Brand nokaze|のかぜ
Logistics Center
(Return Address)
84-1 Okazaki Nishitennocho, Sakyo-ku, Kyoto 606-8341, Japan
Please send returns to this address, not the company address above.
Phone +81-75-203-4917 (within Japan: 075-203-4917)
Hours: 10:00 AM – 6:00 PM (JST)
Email info.global@kyoto-nokaze.com
Price As shown on each product page (tax included).
Additional Fees
  • Consumption tax
  • Shipping fees
  • Transaction fees depending on the chosen payment method
  • For international shipments: customs duties, local taxes (VAT/GST), and clearance fees may apply in the destination country
Payment Methods
  • Credit card (VISA, Mastercard, American Express, JCB)
  • PayPal
Payment Timing Charged at the time of order confirmation.
Shipping Shipping rates vary by region. Please see Shipping Fees below and our Shipping Policy.
Delivery Timeline
  • Domestic orders (Japan): shipped within 3–5 business days of order confirmation.
  • International orders: shipped from Japan within 5–15 business days of order confirmation.
  • Delivery may take longer depending on product availability and restocking schedules.

Please refer to our Shipping Policy for more details.

Cancellations and Returns
  • Before shipment: if your order has not shipped yet, we accept cancellations and will issue a full refund. Please contact us as soon as possible.
  • After shipment: orders cannot be canceled once shipped. However, you may return the item(s) instead.
  • Return eligibility: we accept returns within 30 days of delivery, provided the items meet the conditions set out in our Refund Policy. The delivery date is recorded in our system, and we cannot accept returns or exchanges after 30 days.
  • Refund notes: unless the return is due to our error, the original shipping costs, customs duties, VAT, and other import expenses are non-refundable.

For full details, please see our Refund Policy.

Differences in Handmade Items

All of our products are individually handcrafted. Each item therefore varies in size, shape, color, pattern, and texture. Characteristics such as:

  • Kannyu — fine decorative crackle patterns on the glaze surface
  • Pinholes — tiny air holes or dimples
  • Teppun — small black spots caused by iron particles oxidizing during firing
  • Uneven glaze — variation in the depth and tone of the glaze

are part of the natural character and expression of handmade pottery. If you prefer perfectly uniform items, we kindly ask that you reconsider your purchase.

Defective and Damaged Items

If a product has an initial defect (unrelated to the natural variations described above) or is damaged in transit, we will replace it with an equivalent item or issue a refund. Please contact us within 10 days of delivery.

Note: since each item is unique and handmade, an exact identical replacement may not be available. In such cases, a full refund will be issued.

Shipping Fees

Region Fee Free shipping
Japan ¥1,000 (Okinawa & Hokkaido: ¥1,600) ¥30,000 or more
USA $30 / $45 for 3.1 kg and over $199 or more
Europe €20 €165 or more
United Kingdom £20 £145 or more
Canada CA$35 CA$265 or more
Australia AU$35 AU$265 or more
Taiwan NT$450 NT$5,990 or more
Hong Kong HK$160 HK$1,500 or more
Singapore S$30 S$245 or more
South Korea KRW 25,000 KRW 300,000 or more

Shipping fees for all other countries and regions are calculated automatically at checkout.