Legal notice
| Company | NEXT CUBE Co., Ltd. | ||||||||||||||||||||||
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| Manager | Hiroyuki Nakato | ||||||||||||||||||||||
| Address | Tatsumitekunobiru 1F 607-1 Tanaka Kita-ku, Okayama-shi, Okayama-ken 700-0951, Japan | ||||||||||||||||||||||
| Brand | nokaze｜のかぜ | ||||||||||||||||||||||
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Logistics |
〒606-8341 京都府京都市左京区岡崎西天王町８４−１ | ||||||||||||||||||||||
| info.global@kyoto-nokaze.com 10:00 AM – 6:00 PM (JST) |
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| Additional Fees |
・Shipping fees ・Transaction fees depending on the chosen payment method ・For international shipments: Customs duties, local taxes (VAT/GST), and clearance fees may apply at the destination country |
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| Shipping |
Shipping rates vary by region. Please review the details below alongside our Shipping Policy.
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Payment |
・Credit Card (VISA, Mastercard, American Express, JCB) ・PayPal |
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| Delivery Timeline |
・Domestic Orders (Japan): Shipped within 3 to 5 business days of order confirmation. ・International Orders: Shipped from Japan within 5 to 15 business days of order confirmation. ・Delivery may take longer depending on product availability and restocking schedules. Please refer to our Shipping Policy for more details. |
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| Cancel and Returns |
・Before Shipment: If your order has not been shipped yet, we accept cancellations and will issue a full refund. Please contact us as soon as possible if you wish to cancel. ・After Shipment: Orders cannot be canceled once they have been shipped. However, you may return the item(s) instead. ・Return Eligibility: We accept returns within 30 days of delivery, provided the items meet our return conditions. The delivery date is recorded in our system, and we cannot accept returns or exchanges after 30 days. ・Refund Notes: Unless the return is due to our error, the original shipping costs, customs duties, VAT, and other import expenses are non-refundable. Please refer to Section 5 "Refunds" for details. For comprehensive details, please refer to our Refund Policy. |
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| Differences in Handmade Items |
All of our products are individually handcrafted. Therefore, each item varies in size, shape, color, pattern, and texture. Characteristics such as: ・Kannyu (Fine, decorative crackle patterns on the glaze surface) ・Pinhole (Tiny air holes or dimples) ・Teppun (Small black spots caused by iron particles oxidizing during firing) ・Uneven glaze application These unique variations are part of the natural character and expression of handmade pottery. If you prefer perfectly uniform items, we kindly ask that you reconsider your purchase. |
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| Defective and Damaged items |
If a product has an initial defect (not related to the natural individual differences mentioned above) or is damaged during transit, we will replace it with an equivalent item or issue a refund. Please contact us within 10 days of delivery. Note: Since each item is unique and handmade, an exact identical replacement may not be available. In such cases, a full refund will be issued. |