Shipping policy

All orders placed with Nokaze are shipped from our warehouse in Japan. We work with trusted international carriers to deliver your pottery safely anywhere in the world.

We also offer domestic shipping within Japan.

Shipping Fees

Region Shipping fee Free shipping
Japan ¥1,000 (Okinawa & Hokkaido: ¥1,600) ¥30,000 or more
USA $30 / $45 for 3.1 kg and over $199 or more
EU €20 €165 or more
UK £20 £145 or more
Canada CA$35 CA$265 or more
Australia AU$35 AU$265 or more
Taiwan NT$450 NT$5,990 or more
Hong Kong HK$160 HK$1,500 or more
Singapore S$30 S$245 or more
South Korea KRW 25,000 KRW 300,000 or more

Shipping fees for all other countries and regions are calculated automatically at checkout.

Your shipping fee is shown once you add an item to your cart and select your destination country. Please confirm it before completing your order.

We send a shipping confirmation email after dispatch, so that you can receive your order smoothly and we can assist you quickly if any problem arises.

1. Shipping Regions

We currently ship to most countries and regions worldwide. If your destination is not available at checkout, please contact us.

Email: info.global@kyoto-nokaze.com

2. Processing Time

Item type Estimated dispatch time
In-stock items International: 5–15 business days / Within Japan: 3–5 business days
Made-to-order items Artisan's production time + 10 business days

Processing time begins after your order is confirmed and payment is received. Once your parcel has been shipped, you will receive an email with tracking information.

About Made-to-Order Items

Made-to-order (pre-order) items are shipped only after the artisan has completed production and the item has arrived at our warehouse. An estimated production period may be shown on the product page. We will notify you by email once your item has arrived at our warehouse and is ready for dispatch.

When you order a made-to-order (pre-order) item, we will send you an email at each of the following stages:

  1. Order confirmed
  2. Production delay notice (if the item has not yet arrived)
  3. Made-to-order item received at our warehouse
  4. Order shipped

3. Shipping Carriers and Delivery Times

We are committed to delivering your order safely and securely. We cover any damage or loss that occurs during shipping arranged by us. Please note, however, that if you arrange your own carrier or import customs broker, your order will not be covered by our compensation policy. Please do not hesitate to contact us if you have any questions.

Please note that we cannot accept responsibility for theft or loss occurring after a package has been successfully delivered. We kindly ask that you take appropriate measures to secure your package after delivery.

International orders are shipped via EMS, DHL, or FedEx.

Delivery times vary by destination. Estimated delivery times after dispatch from our warehouse are as follows:

Region Delivery time
Japan 3–5 days
USA 3–10 days
EU 3–10 days
UK 3–10 days
Canada 3–10 days
Australia 3–10 days
Taiwan 3–10 days
Hong Kong 3–10 days
Singapore 3–10 days
South Korea 3–10 days

These are estimates only. Actual delivery times may vary due to customs clearance, carrier delays, or local public holidays.

We cannot deliver to PO boxes.

4. Customs Duties and Taxes (DDP / DDU)

All orders are treated as imports.

Currently, all regions: DDU (Delivered Duty Unpaid)

For orders shipped on DDU terms, import duties and local taxes are not included in the price at checkout. These charges are the responsibility of the recipient and will be collected by the carrier or the local customs authority upon delivery.

  • If the recipient refuses to complete customs procedures, or declines to pay customs duties, import taxes, or any other local fees required for delivery, the order will be treated as a cancellation initiated by the recipient. In such cases, all related costs — including return shipping fees, customs handling fees, and any other charges incurred during the return process — will be deducted from the refund amount.
  • Once a shipment has departed from Japan, customs clearance and import procedures fall entirely under the jurisdiction of the destination country's customs authorities. Any delays caused by customs inspections, import clearance, or other government processes are therefore beyond our control. We kindly ask for your understanding that such delays cannot be compensated or refunded.

We strongly recommend that you confirm your country's import regulations before placing an order.

5. Packaging

We take great care in packaging each piece of pottery.

  • Each item is individually wrapped in protective material
  • Fragile items are double-packed where necessary
  • Packing materials are selected to minimize environmental impact

Despite our best efforts, ceramics can occasionally be damaged during international shipping. Please see our Return & Refund Policy for how damaged items are handled. Please email us with detailed photos of the damage within 10 days of delivery.

6. Combined Orders (In-Stock + Made-to-Order)

If your cart contains both in-stock and made-to-order items, please note the following:

  • By default, in-stock items and made-to-order items cannot be purchased together in a single transaction.
  • If you wish to receive everything in one shipment, select the "Ship all items together" option at checkout. Your entire order will then be held until all made-to-order items are ready, and shipped together once complete.
  • If you prefer to order separately, please split your cart and place two separate orders. Each will be shipped independently.

7. Lost or Delayed Shipments

If your tracking shows no movement for 10 or more business days, or if your order has not arrived within the estimated delivery window, please contact us with your order number. We will open an investigation with the carrier on your behalf.

Email: info.global@kyoto-nokaze.com

8. Contact

For any shipping-related questions, please feel free to contact us.

Email: info.global@kyoto-nokaze.com