運送政策

Overview

All orders placed on Nokaze are shipped from our warehouse in Japan. We work with trusted international carriers to deliver your pottery safely anywhere in the world.

We also offer domestic shipping within Japan.

Shipping fee

Japan	1,000（JPY）※沖縄・北海道 1,600（JPY）
USA	$45 / $60 for 3.1 kg and over
EU	€30
UK	£25
Canada	CA$50
Australia	AU$50
Taiwan	TW$550
Hongkong	HK$270
Singapore	S$30
Korea	KW30,000

Shipping freight will be displayed when you add item to cart and select shipping country. Please confirm before checking out.

We send emails after shipping to ensure that customers receive their items smoothly and that we can assist them quickly in case of any problems.

1. Shipping Regions

We currently ship to most countries worldwide. If your country is not available at checkout, please contact us at support.

Email：info.global@kyoto-noakze.com

2. Processing Time

Item Type	start shipping time
In-stock items	Overseas shipping 5–15 business days / Japana shipping 3-5 business days
Made-to-order items	Artisan’s production time + 10 business days

Processing time begins after your order is confirmed and payment is received. Once your parcel has been shipped, you will receive an email with tracking information.

Regarding Made-to-order items

Made-to-order (pre-order) items require the artisan to complete production before the item is sent to our warehouse. The estimated production period has possibility to be displayed on each product page. We will notify you when your item has arrived at our warehouse and is ready for dispatch.

When you order Made-to-order (pre-order) items, we send emails at the timing below

Order Confirmed
Overdue (Not Yet Received)
Made-to-ordered Item Received
Order Shipped

3. Shipping Careers and Delivery Times

We provide the safe and secure delivery services for you to receive your items wherever you are. We cover all damage or loss that occurs during shipping. However, please be aware that if you arrange for a shipping company or import customs broker other than those arranged by our company, it will not be covered by our compensation policy. Please do not hesitate to reach us should you have any concern or doubt.

Please note that our company cannot assume any responsibility for theft or loss that may occur after the package has been successfully delivered. We kindly ask for your understanding and request that you take appropriate measures to secure your package following delivery.

Our international shipping is offered through EMS, DHL or Fedex.

Estimated delivery time may vary by destination.

Once your order has been dispatched from our warehouse, estimated start shipping times are as follows:

Japan	3-5 days
USA	3-10 days
EU	3-10 days
UK	3-10 days
Canada	3-10 days
Australia	3-10 days
Taiwan	3-10 days
Hong Kong	3-10 days
Singapore	3-10 days

Please noted that these are estimates only. Actual delivery times may vary due to customs clearance, carrier delays, or local public holidays.

Please noted that shipments cannot be delivered to PO boxes.

4. Custom Duties and Taxes (DDP / DDU)

All orders are considered imports.

Now) All the Country：DDU Countries (Delivery Duty Unpaid)

For orders shipped to DDU countries, import duties and taxes are not included in the price at checkout. These charges are the responsibility of the recipient and will be collected by the carrier or customs authority upon delivery.

If you are unsure whether your country is DDP or DDU, please contact us before placing your order.

If the recipient refuses to complete customs procedures or declines to pay customs duties, import taxes, or any other local fees required for delivery, the order will be considered a cancellation initiated by the recipient.

In such cases, all related costs — including return shipping fees, customs handling fees, and any associated charges incurred during the return process — will be deducted from the refund amount.

Please note that once the shipment has departed from Japan, customs clearance and import procedures are fully under the jurisdiction of the destination country’s customs authorities.

Therefore, any delays caused by customs inspections, import clearance, or other government processes are beyond our control.

We kindly ask for your understanding that such delays cannot be compensated or refunded by us.

We strongly recommend that customers confirm their country’s import regulations before placing an order.

5. Packing

We take great care in packaging each pottery

Each item is individually wrapped in protective material
Fragile items are double-packed where necessary
Packing materials are selected to minimize environmental impact

Despite our best efforts, ceramics can occasionally be damaged during international shipping. Please see our Return & Refund Policy for information on how to handle damaged items. please email us with a detailed photo of the damage within 10 days of your delivery.

6. Combined Orders (In-Stock + Made-to-Order)

If your cart contains both in-stock and made-to-order items, please note the following:

By default, in-stock items and made-to-order items cannot be purchased together in a single transaction.
If you wish to receive all items in one shipment, you may select the option “Ship all items together” at checkout. In this case, your entire order will be held until all made-to-order items are ready. We will ship them together once all items are ready.
If you proceed with separate purchases, each order will be shipped independently. Please place two separate orders by splitting your cart.

7. Lost or Delayed Shipments

If your tracking shows no movement for 10 or more business days, or if your order has not arrived within the estimated delivery window, please contact uswith your order number. We will investigate with the carrier on your behalf.

Email：info.global@kyoto-nokaze.com

8. Contact

For shipping-related questions: